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Development, News, NoticeBVM PREPAID METER RECODING

Development • News • Notice

BVM PREPAID METER RECODING

November 22, 2024

PROJECT PROGRESS & UPDATE

 

INTRODUCTION:

With the due date of the Standard Transfer Specification (STS) Token Identifier (TID) Rollover set for Sunday, 24 November 2024, we note the current concern and uncertainty linked to the project. Notwithstanding, BVM calls for calm and reassures all customers that we are fully committed to ensuring that each active prepaid meter is successfully recoded by the set due date.

LATEST STATUS OF STS-COMPLIANT TID ROLLOVER PROJECT – BVM:

Customers must note that there are three components to this project, each will be discussed separately:

  • BVM-supplied Prepaid Meter Recoding:

This refers to prepaid meters supplied and administered by BVM, to residential households located within the entire municipal distribution network. All (100%) prepaid meters registered on the municipal electrical database/system has successfully been recoded.

 

  • Eskom-supplied Prepaid Meter Recoding:

This refers to prepaid meters supplied and administered by Eskom, to residential households located within Eskom distribution areas throughout BVM (i.e. Rawsonville, Stofland, Sunny Side Orchard & Brandwacht). Eleven (11) Eskom prepaid meters remain outstanding throughout BVM. Eskom is following up on these meters, to ensure conversion before the scheduled due date.

 

  • Private-supplied Prepaid Meter/Sub-meter Recoding:

This refers to prepaid meters supplied and administered by private electrical vendors/installers, predominantly at private developments, residential complexes and/or apartments throughout BVM. The status of recoding is not known by BVM. Residents residing in these areas, should engage their respective body corporates and/or the private electrical vendors/installers responsible for the meter installation and administration.

 

PREPAID METER SELF-ASSESSMENT / CHECK:

 

Notwithstanding the positive progress made throughout BVM, we understand that customers may prefer to confirm the recoding status of their pre-paid meters. Recoded prepaid meters must display a Key Revision Number (KRN) 2 on the display units and prepaid coupons linked to electricity purchases. Should a KRN 1 be displayed on any of the aforementioned devices or coupons, the applicable meter has not yet been recoded. In this instance, a consumer may initiate the following meter self-assessment/check:

  • You can purchase a prepaid coupon/token at any of our registered/accredited vendors or the Eskom Alfred Chatbot (BVM & Eskom customers).
  • Punch the following number into your prepaid meter: 1844 6744 0738 4377 2416 (BVM & Eskom customers)
  • Punch the following code onto your meter (BVM & Eskom customers):
Meter model Digits to enter
L&G (E460) i057
L&G (PLC2) i057
Conlog #005#
Voltex 005
Nyamezela Press red and hold until display dots, then punch in 005
  • Engage body corporates and/or private prepaid meter service providers/installers (Customers residing in private developments, residential complexes, and/or apartments where prepaid meters have been installed by private service providers)
  • Not all prepaid meters will react positively to the self-assessment codes and might display error messages
  • Contact the BVM Service Support Centre (ssc@bvm.gov.za) and provide your credentials, account number, and/or meter number (BVM & Eskom customers)

 

KEY CONTACT DETAILS:

Should customers require assistance in conducting a meter self-assessment/check, recoding their meters, or have a general enquiry regarding the rollover project, kindly note the following key contact details:

  • BVM

o Service Support Centre (ssc@bvm.gov.za)

o Mr Fabian Geduldt (Senior Manager: Electrical Services) – fgeduldt@bvm.gov.za

o Mr Hilton Hendriks (Senior Superintendent: Electrical Services) – hhendriks@bvm.gov.za

o Mr. Nkosayixakwa Ntsomi (Ontec Official) – wcops@ontec.co.za

  • ESKOM:

o Alfred Chatbot (https://alfred.eskom.co.za/chatroom)

o Eskom Call Centre (086 003 7566)

  • PRIVATE:

o Respective body corporate and/or private electrical vendor / prepaid meter installer

 

CONCLUSION:

 BVM customers may rest assured that all active municipal prepaid meters have been successfully recoded. Furthermore, we are working closely with our strategic partners responsible for electrical distribution and metering to our constituents, who are not directly supplied by the municipal electrical network.

Customers who are uncertain of their meter status, who may require assistance with the recoding process, or who have general enquiries are encouraged to follow the prompts highlighted above. By following these prompts, no meter will be left uncoded by November 24th, 2024. Please discern and do not be misled by false information that may circulate on this matter. Also, do not entice further anxiety amongst society by spreading false information on this matter.

Please follow official channels on this matter. Municipal updates and an official project closure statement (when applicable and appropriate) will follow via official municipal communication platforms.

CUSTOMERS SEEKING TO REFRESH THEIR MEMORY OF THE PROJECT AND ITS RATIONALE ARE WELCOME TO VISIT THE FOLLOWING LINKS:

 

     

    Last modified: November 22, 2024