Gateway to the Breede Valley

2025-26 Customer Service Charter

July 31, 2025

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Notice is hereby given in terms of Section 21A of the Local Government: Municipal Systems Act, 2000 (Act 32 of 2000), that the Council, at its sitting on Wednesday, 30 July 2025, conditionally approved the 2025/26 Customer Service Charter (CSC), subject to a call for public comments and/or representations (Council Resolution: C156/2025).

Accordingly, the draft CSC is now available for public inspection and comment.

Interested parties and stakeholders are invited to submit written comments or representations on the draft CSC to:

Members of the public who cannot read or write are encouraged to visit our offices at 53 Baring Street, Worcester, 6850 during normal office hours, where staff will assist in transcribing their oral comments or representations.

The closing date for submissions is Friday, 15 August 2025.


Document to Download
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Extract of Council Resolution - 2025-26 CSC.pdfDownload 
2025-26 Customer Service Charter.pdfDownload 
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Last modified: July 31, 2025